Processing of the service request only with completed service form.
Please choose your service request *
Maintenance / Service / Repair Request Crash Replacement Request Warranty Request
Because we want you to get back on the bike as soon as possible after a fall or accident, we offer a crash replacement service.
With this Crash Replacement offer you buy your new tune product for 30% of the RRP plus € 6.55 shipping within Germany.
To take advantage of this service, please complete all other fields and send us your defective product, together with the generated printout.
Once we have received and evaluated your product, you will receive a quote.
We reserve the right not to offer this service on a case-by-case basis if we find that damage has been willfully caused or is solely optical defects.
Furthermore, we reserve the right to replace the article with an equivalent alternative article.
The crash replacement offer is based on an exchange between old and new. Damaged components become the property of tune and are disposed of properly.
From the date of purchase, Tune grants a 2-year limited warranty against defects in materials and workmanship. Wear parts such as ball bearings, rims, spokes and pawls are covered by a 1-year warranty. Warranty claims can only be made upon presentation of an invoice (copy) from an authorized Tune dealer. The goods to be claimed must be clearly marked on the invoice. Your contact for warranty and warranty claims is initially your dealer from whom you purchased our product. Repairs and alterations beyond the statutory warranty (2 years from the date of purchase) will not be carried out or reimbursed by us free of charge.
There is no entitlement to warranty service with:
- Wear of wearing parts
- improper use or careless treatment
- Failure to comply with the instructions in this manual and with instructions for use
- improper repair, assembly, maintenance or negligence
- Defects and damages due to the fact that no original Tune spare parts were used when replacing wearing parts
- Damage caused by incorrect storage (pattern of salience, spoke crossings, spoke tension, etc.)
- Removal or modification of serial numbers
Warranty claims must be clarified on the spot and are subject to the discretion of Tune. The Tune company is not liable for damages under this guarantee, in particular for indirect accident-related damage, indirect damage and consequential damage. We can not guarantee a color consistency. Anodized Tune products can fade when exposed to sunlight.
--- please select-- wheels saddle tensioner crank cockpit accessories absoluteBlack other
--please choose-- Stem Handlebar Spacer A-Head Cap Porteur
--please choose-- - screw defective - preassembled defective - preassembled cover defective --chage defective tax rate --housing defective --convector defective - Bearing defective - Garminhalter does not fit --Di2 holder does not fit - other
--- please choose --- Crank Chainrings Chainring bolts Bottom bracket
--- please select --- - crank arm defective - shaft defect - chain link defective - thread defect - thread wrong length - bearing shell defective - Bearing defective - other
--please choose-- - seam defective --Print defect --Image seal defective --Pocket defective --Postboard defect --Left defect --Bore defect - crack in the frame --Laser defective --Platter defective --F wrong conversion kit --other
--please choose-- chainrings accessories hubs
- Please select-- - Freewheel defect - Seal defective - Otherwise
--please choose-- quick release AC DC U20 quick release U30 DC15 DC12
--please choose-- - thread defect - nut defective - clamping mechanism defective - carbon lever defective - eccentric defective --concertion carbon axle has come off
--please choose-- hub freewheel bearings axle and end caps spokes nipples rims rim tape
- Please select-- --Bremscheibeaufnahme - Hub defective --Flansch defective --Zahnring malfunctioning --Zahnring thread defective --Eloxalfarbe does not fit --Falsche Lochzahl - Freewheel body defective --Lock pawls defective --Rock pawl springs defective --Storage worn out --Storage runs rough --Strades have clearance - End caps worn - Reached axle / --Untermaßig --Speiche ripped on the head -Speiche torn in the middle --Speichengewinde malfunctioning --Nipple Kantian broken --Nipple demolished --Nippelsitz pulled out - Rim Joint Uneven - Sticker Incorrect or Incorrect - Side Imp. / Rippled - Rim Dented - Nipple Seat Ripped Out - Sticker Incorrect or Incorrect --Delaminated --Bulb formation on the brake sidewall - does not stop on the rim - other
- Please Choose-- KommVor KommVor + Speedneedle Re4mer Strong Piece Black Piece Shrike Skyline Shrike Screw Shrike
--please choose-- - frame defective - saddle cover defective - leather comes off - frame separates from saddle cloth - pipe defect - rocker defect - -Crystal defect --Screw defective --Carbon loop defect --Chest defect --Coin defect - Otherwise
A cost approval allows us a faster processing and shortens your waiting time.
none to 100 € to 150 € to 200 € more than 200 € Cost estimate:
For the preparation of a cost estimate, we charge a service fee of 25 euros. When placing the order, the amount will be fully credited. In the case of a rejected cost estimate, a return of the non-repaired goods will be charged. The goods will be shipped with UPS. The shipping costs are 6,55 Euro plus VAT within Germany.
Desired payment method:
PayPal Payment in advance Pictures, purchase receipts, invoice: *
Disassemble all non-relevant components (cassette, tires, magnets, etc.)
Please clean the article. For soiled items, we charge a cleaning fee of 20 euros.
Please enclose the service form legibly filled in with the shipment.
Please enclose a copy of the invoice.
The return shipment is done by UPS.
Ignoring the instructions increases the workload and leads to delays and additional costs.
Please agree to our terms and conditions:
Yes, I have read the notes to my request, the FAQ's read and attached the invoice copy.*
* Required fields